Rain Policy

HORSES & VINEYARDS

The tour departure might be cancelled due to rain.
We will do our best to proceed with the tour. However rain could prevent us from being able to offer an enjoyable and fully safe experience on the horse.
In any case, clients should show up at the meeting point at the scheduled time, or contact the office in advance.

In case we cancel the tour (and only in this case), guest options are:
1) Rain check to be used the following day or at any other time, subject to availability.
The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.
2) 100% refund for tour cancellation.

In case the tour departure is not cancelled but anyway there's a chance of rain during the day, we will do our best to proceed with the tour, doing all we can to provide the horseback riding, possibly carrying out the tour with our minivan if and when the rain falls. If it does not stop raining, the entire tour will be conducted in the safety and comfort of the minivan.
Guest options in this case are:
1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if horses are not ridden due to rain, or if the horse riding tour is abbreviated due to rain. We will do our best to get you on a horse, weather permitting.
2) Rain check (of the same amount clients paid) to be used the following days or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain". No-shows will not be refunded.